Rinnai Black B26 Trade Giveaway 2025

Terms & Conditions

These Terms and Conditions govern the Rinnai Black B26 Giveaway (“Giveaway”). Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this Giveaway is deemed acceptance of these Terms and Conditions.

1. The Promoter
The promoter is Rinnai Australia Pty Ltd ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173 (“Promoter”).

2. Promotion Period

  1. Opens: Monday 15th September 2025 at 12:00am AEST.
  2. Closes: Friday 31st October 2025 at 11:59pm AEST.
  3. Winners will be announced: Thursday 6th November 2025 via @rinnai_au Instagram.

3. Eligibility

  1. Open to all Australian residents aged 18 years or older who hold a current trade license for plumbers/installers in the State or Territory the installation is conducted.
  2. Entrants must have a public Instagram profile during the Promotion Period.
  3. Employees of Rinnai and their immediate families are ineligible. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

4. How to Enter

  1. Install a Rinnai Black B26 Continuous Flow Hot Water System.
  2. Post a photo or video of the install on Instagram.
  3. Tag @rinnai_au and include the hashtag #RinnaiBlackB26 in your post caption.
  4. Each eligible post counts as one entry. Multiple entries are permitted by the same entrant, however only one (1) entry is permitted per installation.
  5. Entrants must have obtained permission from the customer/property owner to post installation photos on Instagram. The post must not include any Personal Information (as defined under the Privacy Act 1988 (Cth)) (“PI”) of the customer/property owner.
  6. Incomplete or ineligible entries will be deemed invalid.  

5. Prize

  1. 3 x $1000 Prezzee Gift Cards.
  2. Total prize pool value: AUD$3000.
  3. Prizes are not transferable or exchangeable and cannot be taken as cash.


6. Winner Selection and Notification

  1. Winner will be drawn at random from eligible entries on 3rd November 2025 at 12:00pm AEST.
  2. The draw will be conducted through an online randomiser and will take place at the Promoter’s location, 100 Atlantic Drive, Keysborough VIC 3173. The first three (3) valid entries drawn will each win a Prezzee Gift Card valued at $1000.
  3. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn, or prize is unclaimed by a winner.
  4. The winners names will be published on the Promoter’s website www.rinnai.com.au.
  5. Winners will be notified by the Promoter via Instagram Direct Message and announced on @rinnai_au.
  6. Winner must respond within seven (7) days to claim their prize.
  7. Subject to the unclaimed prize draw clause, if for any reason a winner does not respond to, claim or redeem a prize at or by the time stipulated by the Promoter, then the prize will be forfeited.
  8. Any ancillary costs associated with redeeming a Prezzee Gift Card are not included. Any unused balance of a Prezzee Gift Card will not be awarded cash. Redemption of a Prezzee Gift Card is subject to any terms and conditions of the issuer including those specified on a Prezzee Gift Card itself.


7. Prize winners may be required to provide proof of plumbers license and photo Identification for the purposes of verifying the winner’s identity.

8. By accepting the prize, the winner consents to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this Giveaway (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

9. The Promoter will use its best endeavours to provide the prize listed but if it is unavailable for whatever reason, the Promoter reserves the right to substitute for a prize or item of an equivalent value.

10. The draw and the Promoter’s decision in relation to any draw and this competition is final, and no correspondence will be entered into, including in the event of a dispute. Failure by the Promoter to exercise any of its rights at any stage does not constitute a waiver of those rights.

11. Neither the Promoter nor any other entity associated with this Giveaway will be responsible for any late, lost, misdirected or incorrectly submitted entries, including but not limited to entries not received due to technical problems, social media privacy settings or human error. The Promoter has no control over the internet, its service providers or network lines and signals and connectivity and therefore accepts no responsibility for any problems associated with this technology.

12. The Promoter reserves the right, at any time, to verify the validity of claims and determine the eligibility of entrants (including an entrant’s identity) and to disqualify any entry or refuse to award a prize where false or misleading details have been given by an entrant, or where an entrant has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these Terms and Conditions or the spirit of the Giveaway.

13. The Promoter reserves the right to disallow entries in its absolute discretion, including for breaching the above rules, and without giving reasons.

14. Entrants agree to comply with all reasonable directions of the Promoter. Entrants agree that they will not do anything that could bring the Promoter or its products into disrepute.

15. The Promoter will collect the entrants PI in order to conduct the offer and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, reward suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at www.rinnai.com.au/support-resources/privacy-statement/.

In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will not disclose PI to any entity outside of Australia.

16. The Promoter, in its sole discretion, reserves the right to cancel, suspend, terminate or modify the Giveaway or any part of the Giveaway, including the prize, for any reason, including but not limited to if the Giveaway is interfered with in any way or is not capable of being conducted due to fraud, technical failures or any other factor beyond the Promoter’s reasonable control adversely affects the Promoter’s ability to conduct the Giveaway or part of the Giveaway as contemplated in these Terms and Conditions, subject to any written directions from any regulatory authority. Any cancellation or modification to the Giveaway will be notified on the Promoter’s website.

17. The Promoter reserves the right to update these Terms and Conditions and/or extend, cancel or amend this Giveaway at any time.

18. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the offer.

19. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) are not responsible for and exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.