Book A Service

If you’re experiencing problems with online booking please call 1300 555 545.

* Before booking a call try troubleshooting.

Domestic service only – For all tenanted properties, Real Estate bookings or Commercial service please call RINNAI 1300 555 545.

1st Care is a national service and installation network with technicians experienced and qualified on all Rinnai Group Products.

We use genuine parts and carry a range to suit the most common faults.

Complete the below form to book your service.

Online Service

Customer Type*:
Customer Number:
Customer Reference:

First Name*:
Surname*:
Street Unit/Level No:
Street No:*
Street Name:*
Street Type:*
State:*
Postcode:*
Suburb:*

Confirm Email:*
Contact Number:*
Alternative Contact Number:*

Your details will remain private, please refer to our Privacy Statement

Site Details

Site Contact:*
Site Contact Number:*
Site Contact Email:*
Site Unit/Level No:
Site Street No:*
Site Street Name:*
Site Street Type:*
Site Postcode:*
Site Suburb:*
Site State:*

Unit Details

Storey:*
Unit Placement:*
Appliance Type:*
Serial Number:
Date of Installation (if known):
Fault Description:*
Energy Source:*
Job Priority:*

Terms and Conditions

The residential metropolitan rates for Ducted Heating and Evaporative Cooling is $285.00 for up to the first hour of labour and $35.00 for each 15 minutes thereafter.
Refrigeration servicing is $300.00 for up to the first hour of labour and $45.00 for each 15 minutes thereafter.

All other products in the residential metropolitan areas will be $195.00 for up to the first 45 minutes of labour and $35.00 for each 15 minutes thereafter.

If your area is classified as a regional, charges may vary. These charges can be confirmed when the technician contacts you to arrange the service call.

Any parts and consumable items required will incur additional charges and should the technician require a second man further charges may apply.
Payment must be made upon completion of the job to the technician, unless our technician determines the fault to be within our warranty conditions. An additional surcharge of 1% will apply to any payments made by credit card.

Should the fault NOT fall within our warranty coverage, you will be responsible for all costs, including the technicians labour, fees and any additional replacement parts.

Your acceptance of these terms and conditions is required to proceed with the booking.