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For after hours emergency hot water, please contact 1800 000 340.

1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works.  We use genuine parts and carry a range to suit the most common faults.

IMPORTANT INFORMATION

Product Warranty 

Rinnai Australia manufactures and distributes a broad range of home comfort products. Our brands include Rinnai, Brivis, APAC and Polo. 

Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim, please note the following:

  • Portable products and accessories should be returned to the place of purchase for assessment, repair or replacement (e.g. portable cooling systems and radiant heater panels)
  • Fixed Installation products include on-site service under warranty – for full details please refer to the specific Terms and Conditions of Warranty accompanying the product.

Fixed installation appliances require licensed contractors to select a product appropriate for the application, and to ensure it is installed and commissioned in accordance with the manufacturer’s instructions and all local and national regulatory requirements. 

As some of our products are a component of a larger installed system, our Product Warranty is limited to the actual Rinnai product only. Our obligation is to ensure our product is free from manufacturing defects and that it performs in accordance with its specifications. All other aspects of the larger system, including its design, other equipment, components, accessories, gas, electrical, plumbing, refrigeration and installation works, are the responsibility of their respective manufacturers, or the primary contractor from whom the system was purchased and or installed.

On inspection, in the event that our service personnel determine the Rinnai product is working to specification, the service call will not be covered by our Product Warranty and a fee as detailed below will be incurred.

Before booking a service call, please refer to our troubleshooting guide or contact the installer of the system.

PLEASE NOTE:  During peak Winter/Summer seasons we generally experience large volumes of service and maintenance enquiries which may cause lead times to vary.  Service work is conducted during business hours Monday – Friday. 

GENERAL RESIDENTIAL SERVICE FEES – METRO AREAS

Product Type

Attendance Fee

Inclusions

Additional Rate

Ducted Gas Heater

Evaporative Cooler

$285.00

Up to the first hour

$35.00 per 15 minutes thereafter

Refrigeration Products

$300.00

Up to the first hour

$45.00 per 15 minutes thereafter

All Other Products

$195.00

Up to the first 45 minutes

$35.00 per 15 minutes thereafter

Additional Information

·       Charges may vary for areas classified as Regional – these will be confirmed when the technician makes the initial contact

·       Parts and consumable items are in addition to the labour service fees detailed above

·       Should a second technician be required further service labour charges may apply

·       If the works are covered by the Rinnai Product Warranty, no charges will apply

·       If the works are NOT covered by Rinnai Product Warranty, all charges will apply and payment is required on completion of
work – a surcharge of 1% applies to credit card payments – Visa and MasterCard only.

 

Service & Repair Terms and Conditions

Your acceptance of these terms and conditions is required to proceed with the booking.

Online Service

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