About Us

About Us

Rinnai Australia


For over 50 years, Rinnai has been a trusted name in Australia, providing comfort and reliability. Operating in 20 countries, we bring global expertise to tailor solutions to the Australian lifestyle. As leaders in hot water, heating, and air conditioning, our suite of brands, including Rinnai, Brivis, APAC, and Polo, delivers high-quality products.

Rinnai Australia Pty Ltd, a subsidiary of Rinnai Japan Corporation, sources products locally and from Rinnai’s 40+ global manufacturing facilities. Our offerings encompass hot water (electronic gas, electric, solar, and heat pump technologies), heating and air conditioning systems (ducted and static gas heating, gas space heating, reverse cycle air conditioning), as well as renewable energy systems. With iconic products like Rinnai Infinity and others, we’ve become household names in Australia and diverse export markets.

Together, we are creating a healthier way of living.

Hot Water

Air Conditioning


Our Vision Our vision is to be market leaders in the provision of innovative products and services within synergistic business arenas, to meet the growing demand for value based products, environmental sustainability and renewable energy efficiency.

MTec – Technology and Innovation

Rinnai Australia’s national state-of-the-art manufacturing
facilities are supported by a large sales and distribution
network. The Australian business has become a centre
of excellence in specific technologies for the Rinnai
Corporation globally, and engages R&D and product
development activity on behalf of Rinnai subsidiaries across the world.

Today, Rinnai have grown to become one of Australia’s leading industry suppliers and innovators of hot water, heating, air conditioning and commercial equipment as well as a trusted household
name synonymous with reliability and quality.

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1stCare Service

Established in 2007, 1st Care specializes in top-tier service, installation, and maintenance of domestic and commercial appliances, covering gas, electric, refrigerated, and evaporative solutions.

With a national network of 300+ accredited technicians and installers, we ensure fast and knowledgeable service whenever you need it.

Our dedicated Quality Support Teams and after-hours emergency hot water service extend this coverage to all major cities and regional centers.

Trusted by major utility, distribution, and manufacturing companies, our mission is to inspire our people, customers, and community with total comfort solutions. We achieve this through innovation, quality products, and superior service throughout the product life cycle.

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Trusted Specialist Network

The Rinnai Trusted Specialist Network is a new, exclusive Dealer Network that Rinnai has created to support Rinnai Dealers nationally.

We continually strive toward:

• Provide a platform for a successful business relationship between Rinnai and Dealers
• Combine our resources to increase the strengths of your business and our mutual success
• Increase Rinnai’s brand value in the specialist market place
• Improve the end-customer experience and satisfaction

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The Rinnai National Customer Administration department (NCA) provides a vast range of support to service all of our customers’ needs, providing guidance during the purchase period and ongoing support after the installation of all Rinnai products.

For further information call 1300 555 545 or visit rinnai.com.au

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Let us know where you live so we can determine what products best suit you.

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We'll help you find a Rinnai stockist so you receive the right advice and product, as locally as possible.