Quality Policy & Compliance Statement

QUALITY IS OUR DESTINY

Rinnai Corporation’s catchphrase ‘Quality is Our Destiny’ epitomises our corporate obsession
with quality.

Rinnai Australia is a full subsidiary of Rinnai Corporation in Japan, which has been providing various
best-in-class heat and energy appliances since its establishment in 1920. Rinnai Australia designs,
manufactures, distributes and services heating, cooling, water heating appliances and associated
accessories.

Our products are designed and produced to comply with applicable regulatory requirements. It is
our policy to provide our customers with innovative, high quality products which are safe, reliable and
represent good value. We aim to deliver on time and to provide prompt, efficient, reliable and responsive
service. Our mission is to relentlessly pursue excellence in customer satisfaction and business results.
To ensure we meet our policy aims, the Manufacturing & Technical Group operates and continually
improves a Quality Management System complying with AS/NZS ISO9001, and the WaterMark Product
Compliance Program.

Rinnai Australia is focused on pursuing continual improvement in customer satisfaction and business
results by developing our employees, processes, products and services. We take a comprehensive
approach which brings together proven Lean Six Sigma tools, employee engagement, and leadership to
create new levels of customer satisfaction and business performance.
Our continual improvement culture contributes, not only to the growth of the business, but also to the
personal development of the individual. Key focused areas are:

  • Enhancing the workplace
  • Driving down costs and wastes
  • Growing the business and people
  • Exceeding customer expectations

With the commitment and involvement of our employees in improvement activities, Rinnai Australia will
remain at the forefront of our industry.