Troubleshooting Prior to Booking a Service Call
For all of our current products you can access customer operation manuals through our website.
Within these manuals you will find troubleshooting checklists
that may save a service call.
Hot Water
• Gas Hot Water Systems
- Check Power Supply – Plug another appliance (i.e. hairdryer) into power point and test. If a controller is fitted check that it is also on
- Check Gas Supply – Turn gas stove top on then turn hot water tap on. If flame drops on stove this shows it is possibly a gas supply issue)
- Is there enough water flowing? Try opening tap further or turn another tap on as well
- Clean Filter on Hot Water System and clean water restrictors in shower head and taps – If water is isolated and safe to do so
- Are there any Error Codes displayed on controllers? – Refer to installation manual for troubleshooting
Full product range here >
Heating
• Gas Flued (Space) Heaters
- Check Power Supply? – Plug another appliance (i.e. hairdryer) into power point and test
- Check Gas Supply – Try another gas appliance
- Check Controls – Is the child lock on or thermostat settings to low or a error code displayed
- Have Filters been cleaned recently?
Full product range here >
• Electric Panel Heaters
- Check Power Supply – Plug another appliance (i.e. hairdryer) into power point and test
- Is the Thermostat turned up or the heater timer not set?
Full product range here >
• Gas Portable Heaters
- Have any Chemicals been used recently? – recently painted or cleaning products
- Is the Room Ventilated? – Door / Window open
- Clean the Filters
- Check the Bayonet Fitting and the hose is not kinked blocking gas supply
- Are there any Error Codes displayed? – Refer to installation manual for troubleshooting
Full product range here >
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