Frequently Asked Questions – Heating

Find answers to common questions about Rinnai heating products, including installation, operation, maintenance, warranty, and troubleshooting. Explore our FAQs to help keep your home warm, comfortable, and running efficiently.

Before beginning match the type of Heater unit you have to the below images so you can refer to the correct information.

Ducted

Log Fire / Fireplace

Energysaver Space

Gas Flued Space

Portable Gas

Electric Panel

Outdoor Radiant

Troubleshooting – I have No Heating

• My heater is not working – what should I do? >
  If your heater is not producing heat, there are a few basic checks you can carry out before contacting a technician. Follow the steps below to help identify potential issues.
  
  POWER

  1. Check the power source: Ensure your heater is plugged into its own power point. Unplug it and test another appliance (like a phone charger or desk lamp) to confirm the power point is working.
  2. Reset the unit: Leave your heater unplugged for a few minutes to clear any potential error lockouts.
     – Refer to the downloadable list of error codes for suggested solutions.
  3. Contact an electrician: If the power point isn’t working, reach out to an electrician for assistance.

  
  GAS (relevant for Gas heaters only)

  1. Check gas valves: Ensure the gas valves to your meter and heater are turned on.
     – Any other gas-related issues should be handled by a qualified gas technician.

  
  Need help?
  – If all else fails, contact your licenced technician to investigate or
  – Book a service through Rinnai Customer Service.
  – If you have a Brivis Ducted heater contact Brivis Customer Service.

• Ducted >
  Ensure you follow the above check points before also checking the tips below if your Ducted heater isnt working. If all else fails, contact your licenced technician or contact Brivis Customer Service to investigate.
  
  1. Fault lockout
  Brivis Ducted heaters include a self-diagnosis system that may lock out the unit for safety if a fault is detected. Depending on your model and controller, you may be able to view and reset the fault.
  
  Heaters with diagnostic capability
  – If you have one of the following heaters:
  

  • Brivis StarPro 4
  • Brivis StarPro 5
  • Brivis StarPro 6
  • Brivis Buffalo BX5

  
  – And one of the following controllers:
  

  • Brivis NC6 Networker
  • Brivis NC7 Touch

  
  Your system can communicate the specific fault and allows you to reset the unit via the controller.
  
  Heaters without diagnostic capability
  – If you have one of the following models:
  

  • Brivis Compact Classic
  • Brivis Buffalo BX3
  • Brivis Wombat

  
  These systems do not display fault information on the controller. For manual reset instructions refer to the owner / operations manual.
  
  2. No airflow
  – If the heater appears to be running but you can’t feel airflow through one or more vents, the issue may be with the ducting.
  

  • No air from some vents: This could indicate a ducting fault such as disconnection, blockage, or poor installation.
  • In this case, contact your installer to inspect and correct the issue. Installers are responsible for ensuring correct duct installation and airflow during commissioning.

  
  3. Controller operation
  – Check the following on your controller:
  

  • Ensure the unit is set to the correct mode (e.g., Heat).
  • The set temperature must be higher than the current room temperature for the heater to start.
  • If you need help using your controller refer to the owner / operations manual.

  
  4. Need help? If the above steps don’t resolve the issue:
  

  • Book a service through Brivis Customer Service.

• Energysaver / Gas Flued Space >
  If your Energysaver / Gas Flued Space heater isn’t working, ensure you follow the above check points before also doing a few basic checks before booking a service.
  
  1. Power supply
  – Ensure the heater is plugged in and switched on at the wall.
  – Check for any tripped circuit breakers or blown fuses in your electrical switchboard.
  
  2. Gas supply
  – Confirm that the gas supply is turned on.
  – If you’ve recently had gas work done, there may be air in the line that needs to be purged.
  
  3. Filters
  – Dirty filters can restrict airflow and prevent the heater from operating.
  – Clean or replace filters as per your model’s owner / operation manual.
  
  4. Error codes
  – If your heater displays an error code, refer to the downloadable list of error codes for its meaning.
  
  5. Pilot light
  – If the pilot light won’t stay on, the flame sensor may be faulty and require servicing.
  
  Need Help? If the above steps don’t resolve the issue:
  – Book a service through Rinnai Customer Service.

• Portable Gas >
  Ensure you follow the above check points before also checking the tips below before calling out a technician. After trying the below tips and your heater is still not working, contact your licenced technician or Rinnai Customer Service to investigate.
  
  1. Power supply
  – Ensure the heater is plugged in and switched on at the wall.
  – Check for any tripped circuit breakers or blown fuses in your electrical switchboard.
  – Try unplugging the heater for 2 minutes, then plug it back in and turn it on.
  
  2. Gas supply
  – Confirm that the gas supply is turned on/gas valve is open.
  – Check that the gas bottle or connection is not empty or blocked.
  
  3. Ensure your heater matches your home’s gas supply
  – IMPORTANT: Gas type matters – Rinnai portable heaters are gas type specific.
  – LPG (Propane) heater → LPG supply
  – Natural Gas heater → Natural Gas supply
  – You cannot use LPG heaters on Natural Gas or vice versa.
  
  4. Filters
  – Clean the air filters. Blocked filters can cause overheating or shutdown.
  
  5. Error codes
  – Look at the digital display or flashing lights.
  – If your heater displays an error code, refer to the downloadable list of error codes for its meaning.
  
  6. Tilt or safety switch
  – Ensure the heater is level and upright.
  – If it’s been bumped or tilted, level heater then reset it by pressing the ON/OFF button twice.
  
  Need Help? If the above steps don’t resolve the issue:
  – Book a service through Rinnai Customer Service.
  

Troubleshooting – all types of Heater systems

• My gas pilot light won’t stay on – what should I do? (relevant to most gas systems) >

  Note: Not all gas heaters have a pilot light; some use automatic ignition. Refer to the owner / operation and installation manual to check whether your product has a pilot light.

  First, refer to the owner / operation and installation manual for the correct lighting procedure specific to your heater model. If you’re following the instructions correctly and the pilot light still won’t stay alight, the issue may be with the flame sensor.
  
  Flame sensors are consumable safety components and may need to be replaced periodically over the life of the heater. A faulty flame sensor can prevent the heater from staying lit, even if everything else is functioning correctly.

  To resolve this:

  • Contact your local technician or
  • Book a Service through Rinnai Customer Service.
• Where can I download the App to control my heater via Wi-Fi? >
  The App you’ll need depends on your specific heating unit. Many of our heaters with a built-in Wi-Fi module can be monitored and controlled remotely from your smart device.
  
  Please note that not all heating products support mobile control. If you’re unsure whether your system is compatible, check your owner / operations manual.
  
  Click here to to download the relevant App for your product >
  
  

SPECIFICALLY RELATED TO:

• Ducted >
  • There’s no air coming from some of my Ducted heating vents – what should I do? >
    This is often related to the installation, particularly in systems with zoning.
    
    We recommend contacting your Installer first to assess and resolve the issue.
  • My Ducted heater has a Manual Controller (not a Networker Controller) and my heater isn’t working – what should I do? >
    Ducted heaters using a Manual or Programmable Manual Controller cannot display fault messages, as these controllers don’t communicate directly with the heater’s diagnostic system.
    
    If your heater isn’t operating, try the following reset methods:
    
    

    • Power reset: If safe to do so, turn off the power to your heater at the isolation switch for two minutes, then turn it back on.
    • Controller reset: Turn the heater on and off six times within 60 seconds using the controller.

    
    If your heater still doesn’t operate after performing these steps, please contact our Brivis Customer Service to arrange a technician to investigate the issue.
  • My Ducted heater Controller is showing a service spanner symbol – what does it mean? >
    The spanner symbol appears when the system’s operating hours reach a set limit, indicating it’s time for a service. You may also see across the top of your controller screen — ‘Fan run hours indicate it is time for a service call – For assistance call 1300 555 545.’
    
    Even after a recent service, the internal clock may trigger the symbol.
    
    To try and reset the Controller the following YouTube video will guide you through the process, or you can follow the step-by-step instructions below.
    
    

    1. Turn the system OFF.
    2. Press the ‘Fn’ button, then button ‘1’ quickly in succession.
    3. The word ‘RESET’ will appear on the LCD next to button ‘4’.
    4. Press button ‘4’ to reset the system.

    
    Tip: Press each button quickly, one after the other — do not press and hold.
    
    Need help? If the above steps don’t resolve the issue:
    • Book a service through Brivis Customer Service.
  • My Ducted heater isn’t working and is showing a fault on the Controller – what should I do? >
    If an error message scrolls across the top of your controller screen — for example, ‘Heater Fault H01 Code 111 For assistance call 1300 555 545’ — this means the system has detected a fault. These messages help technicians diagnose the issue, but many common faults can be resolved by the customer.
    
    These faults usually cause the system to go into ‘lockout’ mode. If this occurs we recommend booking a service technician to inspect your appliance.
    
    Before calling a technician you can try to reset the Controller. Depending on the fault this might fix the issue. The following YouTube video will guide you through the process of resetting your Controller, or you can follow the step-by-step instructions below.
    
    

    1. Turn the system OFF.
    2. Press the ‘Fn’ button, then button ‘1’ quickly in succession.
    3. The word ‘RESET’ will appear on the LCD next to button ‘4’.
    4. Press button ‘4’ to complete the reset.

    
    Tip: Press each button quickly, one after the other — do not press and hold.
    
    Some minor faults can be safely resolved by following the corrective steps in the downloadable list of error codes or in the owner / operations manual.
    
    Need help? If the above steps don’t resolve the issue:
    • Book a service through Brivis Customer Service.

• Energysaver / Gas Flued Space >
  • My Energysaver / Gas Flued Space heater is not working as well as it used to – what can I do? >
    Although some warmth comes from Radiant heating (transfer of heat energy through electromagnetic waves), most of the heat from your Energysaver / Gas Flued Space heater is delivered by moving air through the unit and blowing it into the room. If your heater’s performance has dropped, the most common cause is dust and debris blocking airflow.
    
    Why this matters

    • A dirty heater can significantly reduce heating capacity.
    • Blocked airflow can cause the heater to overheat or shut down.
    • Excessive dust buildup can even pose a fire risk.

    
    What to do
    To restore performance and ensure safety, it’s recommended to have your heater professionally serviced by a licensed gas fitter.
    
    Regular servicing helps keep your heater running efficiently and safely.

• Portable Gas >
  • My Portable Gas heater is producing a smell / odor, what can I do? >
    If you notice an unusual smell while your Rinnai Portable Gas heater is operating, it may not be a fault with the heater itself. Certain household activities can affect the air quality and cause odours when the heater is in use.
    
    Common contributors include:
    

    • Freshly painted surfaces
    • Use of glues, solvents, or cleaning products
    • Aerosols like hairspray or air fresheners
    • Burning candles or incense

    
    These substances can release chemicals into the air. When drawn into the heater’s combustion process, their chemical composition changes – often resulting in a smell that’s quite different from the original source. For example, water-based paint may produce a kerosene-like odour when the heater is running.
    
    WHAT CAN I DO
    

    1. Check your environment
       – Look around for any recent activities or products that might be contributing to the smell. If possible, remove or ventilate the source.
       – Ventilate the area. Position the heater near fresh air (e.g., open windows or doors) and run it on the maximum heat setting for 1–2 hours. This can help burn off residual odours. This ‘burning off’ procedure should remove the odours and providing that the cause has been removed there should be no more “smells” produced.
       – IMPORTANT: The environment may be unpleasant during this process, so ensure good ventilation.
    
    
    2. Service your heater
       – If the smell persists or you’re unsure, it may be time for a service. Rinnai recommends servicing your gas appliances every two years by a licenced gasfitter to ensure safe and efficient operation.
  • My Portable Gas heater keeps heating even after reaching the set temperature – what should I do? >
    Rinnai Portable Gas heaters don’t completely switch off; instead, they reduce their heat output once the set temperature is reached. In mild weather or small rooms, this low heat output may still cause the room temperature to rise slightly above the set point. This is normal and not a fault with the heater.
    
    COMMON CAUSES AND RECOMMENDATIONS
    1. Room size and heater capacity
    – Models like the Avenger 25, Dynamo 15, and Enduro 13 rely on room size and ventilation being within specification.
    – If the heater is too large for the room, it may overshoot the set temperature.
    – Example: The Avenger 25 requires a room volume of 62.5 m² or larger.
    
    2. Ventilation
    – Ensure there is adequate fresh air circulating in the room.
    – Poor ventilation can affect temperature sensing and air quality.
    – You may need to experiment with different levels of fresh air to achieve stable operation.
    
    3. Heater operation
    – Whilst operating on thermostat control, these heaters never fully turn off – they reduce heat output to a low level.
    – In mild weather, even low-level heating may continue to raise the room temperature above the set point.
    

• Outdoor Radiant >
  • My Outdoor heater is not turning on, what can I do? >
    If your Outdoor heater isn’t turning on there are a number of things you can try before making a service call. Follow the below steps:
    
    

    1. Check the power supply: Ensure the heater is plugged in and receiving power. If hardwired, confirm the circuit breaker hasn’t tripped.
    2. Confirm the heater is in standby mode: When first powered on, the heater enters standby mode. It won’t begin heating until activated via the remote control.
    3. Use the remote control: Press the power button on the remote to turn the heater on. Make sure the remote has working batteries and is within range.
    4. Inspect for obstructions or damage: Look for any visible damage, debris, or insect nests that may be affecting operation.
    5. Reset the unit: Turn off the power at the isolator or circuit breaker, wait 30 seconds, then turn it back on and try again.

    
    If the heater still doesn’t respond, refer to the owner / operations manual or contact Rinnai Customer Service for further assistance.
  • Why is my Outdoor heater not producing enough warmth? >
    There are several factors that can affect heating performance:
    
    

    • Extreme ambient conditions: High winds or very cold temperatures can reduce the effectiveness of radiant heating, especially in open outdoor areas.
    • Incorrect installation height or angle: If the heater is mounted too high or not angled correctly, the radiant energy may not reach the intended area effectively.
    • Undersized unit: The heater may be too small for the space it’s intended to heat. Refer to the sizing guide in the installation manual to ensure the unit matches the area requirements.

    
    For optimal performance, ensure the heater is installed according to the manufacturer’s guidelines and consider using multiple units for larger or more exposed areas.
    
    If you think you are still not getting the right amount of heat from your system contact your installer or Rinnai Customer Service for further assistance.
  • My Outdoor heater smells when turned on after periods of non-use – is this normal? >
    A slight smell when turning on the Heater after a long period of inactivity is usually due to a build-up of dust, debris, or insects on the heating element or casing. This material burns off when the heater is activated, causing the odour.
    
    To prevent this:
    
    

    • Switch off the heater and allow it to cool completely.
    • Clean the unit with a soft, dry cloth — especially around the heating element and vents.
    • Avoid using water or cleaning sprays directly on the unit.

    
    Regular maintenance helps keep your heater operating safely and efficiently.

Error Codes

• My heater is showing an error code – how do I know what the code means? >
  Refer to your owner / operation manual for description of various fault codes.
  
  There is also a downloadable list of error codes available on the following page >

SPECIFICALLY RELATED TO:

• Ducted >
  • How do I know what the error code means on my Ducted heater? >
    ERROR CODES LIST
    A downloadable list of Brivis Ducted Heating system error codes are available here >
    
    What to look for
    If an error message scrolls across the top of your controller screen — for example, ‘Heater Fault H01 Code #?? For assistance call 1300 555 545’ — this means the system has detected a fault. These codes help technicians diagnose the issue, but many common faults can be resolved by the customer before a service call is needed.
    
    Need help?
    If your system continues to lockout we recommend you contact a service Technician or Brivis Customer Service to assess your appliance.
    
    Remove the Spanner and reset your system
    This YouTube video will guide you through the process of resetting your Controller, or you can follow the step-by-step instructions below.
    
    

    1. Turn the system OFF.
    2. Press the ‘Fn’ button, then button ‘1’ quickly in succession.
    3. The word ‘RESET’ will appear on the LCD next to button ‘4’.
    4. Press button ‘4’ to reset the system.

    
    Tip: Press each button quickly, one after the other — do not press and hold.
    

• Portable Gas >
  • How do I know what the error code means on my Portable Gas heater? >
    ERROR CODES LIST
    A downloadable list of Portable Gas Heater error codes can be found here >
    
    What to look for
    Your heater is equipped with self-diagnostic electronics that monitor its operation. If a fault occurs:
    • The heater will shut down.
    • A pair of flashing digits will appear on the digital display.
    • On some models, the ON/Combustion indicator will also flash red.
    
    Firstly, try the below:
    • Turn off the power point.
    • Unplug the unit for 2 minutes.
    • Plug it back in and turn it on.
    
    Need help?
    If the fault does not clear or keeps recurring:
    • You’ll need to book a service with your local technician, or
    • Contact Rinnai Customer Service to arrange for a service call.

Warranty

• What is the warranty on my heater? How can I find out when it was installed and what my warranty details are? >
  WARRANTY TERMS
  You can find out the warranty terms of all products on the following page >
  
  PORTABLE GAS
  The Date of Manufacture is embedded in the serial number located on the data plate of the heater.
  • The format is: YY.MM (YY = Year | MM = Month)
  Example: Serial number starts with 23.11. This means the heater was manufactured in November 2023.

Maintenence / Service

SPECIFICALLY RELATED TO:

• Electric Fireplace >
  • What maintenance is required for my Electric Fireplace? >
    Rinnai Electric Fireplaces don’t require regular servicing, but we do recommend a few simple maintenance steps to keep them operating safely and efficiently.
    
    EL FIREPLACE
    • Clean the air vents regularly to prevent dust buildup.
    • Wipe down the glass panel with a soft cloth and non-abrasive cleaner.
    • Inspect the power cord and plug for damage.
    • Check for obstructions around the heater to ensure proper airflow.
    
    ES FIREPLACE
    • Clean the glass panel regularly to maintain clear flame visuals.
    • Dust the vents and burn media to ensure proper airflow and heating efficiency.
    • Inspect the power cord and plug for any signs of wear or damage.

• Energysaver / Gas Flued Space >
  • How often should I service my Energysaver / Gas Flued Space heater? >
    Rinnai recommends having your Energysaver / Gas Flued Space heater professionally serviced every 2 years to ensure safe operation, maintain efficiency, and extend the life of the unit.
    
    Regular servicing helps
    • Prevent unexpected breakdowns.
    • Ensure all safety components are functioning correctly.
    • Maintain optimal heating performance.
    
    Need to book a service?
    • You’ll need to book a service with your local technician, or
    • Contact Rinnai Customer Service to arrange for a service call.
  • How do I clean the filter on my Energysaver / Gas Flued Space heater? >
    Cleaning the air filter helps maintain airflow and heating performance. Here’s a general guide – please refer to your specific model’s manual for exact instructions.
    

    Steps to clean the filter

    1. Turn off the heater
       • Ensure the unit is switched off and unplugged from the power outlet.
    2. Locate the filter
       • Most Rinnai space heaters have a removable filter located at the rear or side of the unit.
    3. Remove the filter
       • Gently slide or lift the filter out of its housing. Avoid forcing it.
    4. Clean the filter
       • Use a vacuum cleaner with a brush attachment to remove dust.
    5. If heavily soiled, rinse the filter with lukewarm water and allow it to dry completely before reinstalling.
       • Reinstall the filter
       • Once dry, place the filter back into the unit securely.
    6. Power on
       • Plug the heater back in and resume normal operation.

    
    IMPORTANT
    

    • Never operate the heater without the filter installed.
    • Do not use harsh chemicals or detergents.
    • If the filter is damaged or excessively dirty, it may need replacement.
    • Contact Rinnai Customer Service for assistance or to arrange a replacement part.

• Portable Gas >
  • How often should I service my Portable Gas heater? >
    Rinnai recommend that this appliance be inspected and serviced every 2 years by a licensed gasfitter.
    
    Need to book a service?
    • You’ll need to book a service with your local technician, or
    • Contact Rinnai Customer Service to arrange for a service call.
  • Can I drop my Portable Gas heater off somewhere to get it serviced? >
    No, Rinnai does not offer a drop-off service for portable gas heaters.
    
    Service is provided on-site only
    • Rinnai’s service technicians visit your home to:
    – Perform maintenance and repairs
    – Assess the safety of the heater in the actual conditions it operates in
    • This ensures the heater is functioning safely and efficiently in your specific environment.
    
    What you can do
    • Contact Rinnai Customer Service to arrange for a service call.
  • How do I clean the filter on my Portable Gas heater? >
    Cleaning the air filter helps maintain airflow and heating performance. Here’s a general guide – please refer to your specific model’s manual for exact instructions.
    

    Steps to clean the filter

    1. Turn off the heater
       • Ensure the unit is switched off and unplugged from the power outlet.
    2. Locate the filter
       • Most Rinnai space heaters have a removable filter located at the rear or side of the unit.
    3. Remove the filter
       • Gently slide or lift the filter out of its housing. Avoid forcing it.
    4. Clean the filter
       • Use a vacuum cleaner with a brush attachment to remove dust.
    5. If heavily soiled, rinse the filter with lukewarm water and allow it to dry completely before reinstalling.
       • Reinstall the filter
       • Once dry, place the filter back into the unit securely.
    6. Power on
       • Plug the heater back in and resume normal operation.

    
    IMPORTANT
    

    • Never operate the heater without the filter installed.
    • Do not use harsh chemicals or detergents.
    • If the filter is damaged or excessively dirty, it may need replacement.
    • Contact Rinnai Customer Service for assistance or to arrange a replacement part.

New installations and general questions

• What size heater do I need for my room? >
  There are a number of things to consider when deciding on what type and size of heater you need for your place. Below is a breakdown of heating products by room size and estimates by current models.
  
  ELECTRIC EL FIREPLACE
  

  Models / Room Size / Ideal for
  
  • EL1000 / EL1300 (2.0kW): up to 20m²  |  small bedrooms – study – compact living areas
  • EL1500 / EL1800 (3.0kW): up to 30m²  |  large bedrooms – mid sized living areas – open plan spaces

  
  ELECTRIC ES FIREPLACE
  For best performance, install in well-insulated environments with standard ceiling height.
  
  

  Models / Room Size / Ideal for
  
  • All ES models: 18-20m²  |  bedrooms – studies – small living rooms – enclosed office spaces

  
  ELECTRIC PORTABLE
  Use this guide to estimate the right heater size for a well-insulated room with standard ceilings:
  
  

  Room Size / Recommended Output
  
  • Up to 10m²  |  ~1.0kW
  • 10-15m²  |  ~1.5kW
  • 15-20m²  |  ~1.8-2.0kW
  • 20-30m²  |  ~2.5-3.0kW

  
  Things to keep in mind:
  – Insulation: Poorly insulated rooms may need more power.
  – Ceiling height: Higher ceilings require more heat.
  – Windows and drafts: Rooms with lots of windows or air leaks lose heat faster.
  – Usage: Occasional heating may need less output than continuous use.
  IMPORTANT: These are general guidelines. For the best results, check the heater’s specifications or consult a heating specialist.
  
  GAS PORTABLE
  There a number of things to take into consideration when choosing a portable heater. Below information is for guidance only.
  Actual heating needs depend on:
  – Ceiling height
  – Insulation quality
  – Building type
  – Room orientation
  – Local climate
  
  

  Models / ‘Heats up to’ Capacity (m²)
  
  • Avenger 25:    ❄️ 63  |  🌤️ 85  |  ☀️ 97
  • Dynamo 15:     ❄️ 38  |  🌤️ 51  |  ☀️ 59
  • Enduro 13:       ❄️ 32  |  🌤️ 43  |  ☀️ 49
  • Granada 252: ❄️ 60  |  🌤️ 81  |  ☀️ 92

  
  OUTDOOR RADIANT
  Selecting the right Rinnai electric radiant heater depends on the size of your outdoor space and how protected it is from wind and weather. Because radiant heaters warm people and surfaces directly (not the air), open or exposed areas will need more heating power than enclosed spaces. Use the guide below to estimate the total heat output (in kilowatts) required for your area.
  
  

  Model / Best for / Ideal for
  
  • 1500W: small areas (up to ~10-12 m²) or as multiple units in larger spaces  |  Fully enclosed or semi-enclosed areas
  • 1800W: small to medium areas (10-15 m²)  |  Semi-enclosed spaces or open areas when used in pairs
  • 2400W: medium areas (12-20 m²)  |  Semi-enclosed or open areas – often the most versatile option
  • 3200W: larger or more open outdoor areas (15-25+ m²)  |  Open or very exposed spaces – often used as single units for medium spaces or in pairs for large areas
• How much energy does my Electric heater / Fireplace use? >
  Below is a breakdown of energy level of Rinnai’s current heating products.
  
  ELECTRIC EL FIREPLACE
  

  Flame Effect Only	Uses 45-85 Watts depending on flame settings
  Ambient Light Kit	Adds 18 Watts if installed and active
  Standby Mode	Consumes 3 Watts
  Heating Mode	EL1000 & EL1300: Up to 2,000 Watts (2 kW) EL1500 & EL1800: Up to 3,000 Watts (3 kW)

  ELECTRIC ES FIREPLACE
  

  Maximum Heat Output	1.8 kW across all models (ES750, ES1000, ES1300, ES1500, ES1800, ES2200)
  Heating Modes	Typically includes low, medium, and high settings Cool blow mode uses minimal energy (just for flame effect and fan)
  Lighting Effects	Independently controlled LED lighting for flames, fuel bed, and overhead glow Estimated power usage for lighting is low, typically under 100 Watts
  Standby Mode	 Uses minimal power, usually 3-5 Watts

  ELECTRIC PANEL HEATERS
  The energy consumption of an electric panel heater depends on several factors, not just its rated power. While each model has a specific maximum power rating, the actual energy used will vary based on:
  
  – Climatic conditions (cold vs. mild).
  – Set temperature (higher settings = more frequent heating).
  – Insulation quality of the room or house.
  – Thermostat behaviour (the heater cycles on and off to maintain the set temperature).
  
  Since the heater cycles on and off, it typically runs at 30-80% of its rated power depending on conditions:
  
  

  Models BEPH10DTWF / PEPH-10PEW	Rated power – 1000 Watts
  Models BEPH15DTWF / PEPH-15PEW	Rated power – 1500 Watts
  Models BEPH22DTWF / PEPH-22PEW	Rated power – 2200 Watts

• What’s the difference between a Portable Gas heater and a Energysaver / Space Flued Gas heater? >
  The major difference is that Energysaver / Space Flued Gas heaters are permanently installed, while Portable Gas heater can be disconnected and stored or moved between rooms – provided there is a gas point and power outlet available.

SPECIFICALLY RELATED TO:

• Ducted >
  • Can I convert my Gas Ducted heater into electric heating and cooling? >

    In most cases, converting a gas Ducted heating system to an electric heating and cooling system requires a complete redesign and new installation.

    Air conditioning systems have different requirements for airflow and duct insulation (R-value). Most gas Ducted heating systems were not designed to meet these standards, so the entire ducted system would need to be replaced.

    Alternative option
    Consider our SmartSense Hybrid technology. For many years, Brivis Add-On ICE Inverter systems have provided cooling using electric-powered refrigeration while heating with gas. The SmartSense Hybrid controller extends this capability to include electric heating (heat pump operation).

    With SmartSense Hybrid, you can:
    • Choose to heat your home with gas or electricity at any ambient temperature.
    • Select ‘Auto’ mode, allowing the system to decide the most efficient energy source.

    SmartSense Hybrid is a communication device that connects a Brivis Add-On ICE Inverter and StarPro+ Ducted Gas heater to the Brivis Networker (N-C6S and N-C7S).

  • Can I have cooling added to my Gas Ducted heating system? >

    Option 1: Brivis DualComfort™
    The DualComfort™ whole-of-home solution combines Ducted gas heating with refrigerated cooling for year-round comfort.

    DualComfort uses:
    • StarPro series Ducted Gas heater
    • Brivis ICE™ (Integrated Cooling Equipment)
    • Networker Controller

    Installation options:
    • Install both heating and cooling at the same time
    • Start with heating and add cooling later when you’re ready
    This flexible solution is backed by over 50 years of Brivis heating and cooling expertise in Australia.

    Option 2: SmartSense Hybrid Technology
    For many years, Brivis Add-On ICE Inverter systems have provided cooling using electric-powered refrigeration while heating with gas. The SmartSense Hybrid controller extends this capability to include electric heating (Heat Pump operation).

    With SmartSense Hybrid, you can:
    • Heat your home with gas or electricity at any ambient temperature
    • Select ‘Auto’ mode, allowing the system to choose the most efficient energy source

    SmartSense Hybrid connects a Brivis Add-On ICE Inverter and StarPro+ Ducted Gas heater to the Brivis Networker (N-C6S and N-C7S).

  • What is SmartSens Hybrid? >

    SmartSense Hybrid is an advanced control technology that allows your Brivis system to intelligently switch between gas heating and electric heating (Heat Pump) for maximum efficiency and comfort.

    Features
    • Dual energy source – Heat your home with gas or electricity at any ambient temperature.
    • Auto mode – The system automatically selects the most efficient energy source based on conditions.
    • Integration – SmartSense Hybrid connects a Brivis Add-On ICE Inverter and StarPro+ Ducted Gas heater to the Brivis Networker (N-C6S and N-C7S).

    This technology is ideal for homeowners who want flexibility and energy efficiency without replacing their entire ducted system.

• Electric Fireplace >
  • How much heat does an Electric Fireplace produce? >
    Rinnai offers two distinct electric fireplace designs. Refer to the breakdown below to compare their heat output.
    
    EL FIREPLACE
    The Rinnai EL Series Electric Fireplace heater delivers different amounts of heat, depending on the make.
    
    

    • EL1000 & EL1300 (Up to 2 kW of heat) – Ideal for small bedrooms, a study or compact living area.
    • EL1500 & EL1800 (Up to 3 kW of heat) – Ideal for large bedrooms, mid sized living areas and open place spaces.

    
    ES FIREPLACE
    The ES Electric Fireplace delivers up to 1. kW of heat, making it ideal for small to medium-sized spaces such as bedrooms, studies, or cozy living areas.
  • How is the flame effect on the Electric Fireplace heater created? >
    Rinnai’s two electric fireplace ranges each produce their flame effects differently, giving you distinct styles to choose from.
    
    EL FIREPLACE
    The flame effect is produced using advanced visual and lighting technology to replicate the look and ambience of a real wood-burning fire.
    
    

    • High-definition flame projection: Real flame videos are projected onto angled internal glass panels via an LCD screen, creating depth and movement.
    • Holographic effects: Simulated smoke, glowing sparks, and dynamic flame motion add a lifelike appearance.
    • Illuminated fuel bed and logs: Internally lit logs mimic the glow and charring of burning wood, with a fuel bed offering nine colour options and adjustable brightness.
    • Sound effects: Built-in speakers play realistic crackling fire sounds for added atmosphere.
    • Independent lighting control: Adjust the illumination of the fuel bed, logs, and downlights individually to suit your mood.

    ES FIREPLACE
    The ES Electric Fireplace uses TriLight Technology to create a realistic and customizable flame effect that looks like a real wood fire.
    
    

    • Dynamic LED lighting: Multi-angled LEDs simulate flickering flames, glowing embers, and a vibrant fuel bed.
    • Customisable colors: Choose from thousands of colors and tones for the flames, under the fuel bed, and above the fuel bed to set your perfect ambiance.
    • Ultra-realistic fuel bed: Glowing embers and a lifelike log layout mimic the depth, texture, and glow of burning wood.
    • Built-in flame themes: Six preset themes – like Autumn Campfire or Fire & Ice – adjust flame color, fuel bed glow, and ambient lighting for a ready-made effect.
    • Independent lighting control: Adjust each zone separately or all together using the remote, manual controls, or app.

    
    This combination of lighting and effects creates a cozy, immersive flame experience without any real fire.

• Gas Flued Space >
  • What can I replace my natural draft Gas Flued Space heater with? >
    If your current heater is a natural draft Gas Flued Space model, there are several modern and compliant alternatives available:
    
    POPULAR REPLACEMENT OPTIONS
    1. Rinnai Energysaver heaters
    – The most popular and direct replacement for natural draft heaters.
    – Highly efficient, low-emission, and compliant with current regulations.
    – Ideal for bedrooms, living areas, and high-use zones.
    
    2. Rinnai Gas Log Fireplaces
    – Offer stylish heating with the ambiance of a real flame.
    – Available in flued and power-flued models.
    – Great for open-plan living spaces or feature installations.
    
    3. Reverse Cycle Split System Air Conditioners
    – Provide both heating and cooling.
    – Energy-efficient and suitable for year-round climate control.
    – A good option if you’re considering a move away from gas heating.
    
    NEXT STEP
    – You can request a quote or book a consultation via the request a quote feature on the website.
    – For tailored advice, contact a licensed gas fitter or heating specialist to assess your home and recommend the best solution.
  • What states in Australia can I install a natural draft Gas Flued Space heater? >
    Rinnai’s Gas Flued Space heaters are not available in Victoria or Western Australia.
    
    For all other states view the range here >

• Portable Gas >
  • What ventilation is required when using a Portable Gas heater? >
    Ventilation requirements vary by product and are outlined in the operations manual.

• Electric Panel >
  • How do Electric Panel heaters heat the room? >
    The heater uses electricity as the heating medium. It operates on the ‘natural convection’ principle where air from the room is drawn into the ‘air inlet’ louvres at the base of the appliance, is heated inside the appliance and expelled through the ‘air outlet’ louvres at the top of the appliance without the use of fans. A sophisticated thermostatic system keeps the room close to the selected temperature.
  • Does the surface of the Electric Panel heater get hot? >
    Yes, the surface of an electric heater can become warm to moderately hot during operation, especially around the air outlet or heating element area.
    
    If the surface feels excessively hot or shows signs of discoloration, unplug the unit immediately and contact Rinnai Customer Service.
    
    These temperatures are generally safe and expected, but always follow the product’s safety guidelines and keep combustible materials clear of the unit.
  • Can I control the Electric Panel heater with Wi-Fi? >

    Yes, some Rinnai Electric Panel heaters do support Wi-Fi control – specifically models in the BEPH Series and the FEPH Series.

    These models are Wi-Fi enabled and can be controlled via the Tuya Smart App, allowing you to:
    

    • Adjust temperature and modes remotely.
    • Set timers and schedules.
    • Use voice control with Google Home or Amazon Alexa.

    Click here to to download the relevant App for your product >

  • What is the energy star rating of the Electric Panel heater? >
    The Rinnai Electric Panel heaters do not have a traditional star rating like gas appliances or air conditioners.
    
    Electric heaters in Australia are generally not covered by the energy star rating system, as their efficiency is close to 100% by nature – almost all the electricity they consume is converted into heat.
  • My Electric Panel heater makes a popping noise when heating up and cooling down, is this normal? >
    Yes, a popping or clicking noise during heating and cooling cycles is normal. This sound comes from the metal casing and internal components expanding as they heat up and contracting as they cool down.
    
    These noises are typical of electric heaters and in most cases do not indicate a fault or safety issue.

• Outdoor Radiant >
  • What is Radiant heating and how does it work? >
    Rinnai Outdoor Radiant heaters use infrared energy to directly warm people and surfaces, rather than heating the air. This makes them highly effective in open or breezy outdoor environments, where traditional heaters lose heat quickly.
    
    Infrared energy is a type of electromagnetic radiation just beyond the visible spectrum — we can’t see it, but we feel it as heat. It’s the same type of warmth we experience from the sun.
    
    Radiant heat is widely regarded as the most comfortable, healthiest, and most natural form of outdoor heating. Like sunlight, radiant energy travels in straight lines, warming people and objects in its path. These warmed surfaces then act as mini heat convectors, gently radiating warmth back into the space.
    
    This direct heating method ensures efficient warmth without relying on air movement, making it ideal for outdoor settings.
  • What size Outdoor Radiant heater do I need? >
    Selecting the right Rinnai Electric Outdoor Radiant heater depends on the size of your outdoor space and how protected it is from wind and weather. Because Radiant heaters warm people and surfaces directly (not the air), open or exposed areas will need more heating power than enclosed spaces.
    
    Use the guide below to estimate the total heat output (in kilowatts) required for your area.
    
    

    Area Size (m²)	Fully Enclosed (Patio with walls & roof) ~100 W/m²	Semi-Enclosed (Covered deck, some wind protection) ~150 W/m²	Open Area (Pergola / Exposed patio) ~200–250 W/m²
    Up to 10 m²	1.0 kW	1.5 kW	2.0–2.5 kW
    10–15 m²	1.5 kW	2.0–2.5 kW	3.0–4.0 kW
    15–20 m²	2.0 kW	3.0 kW	4.0–5.0 kW
    20–30 m²	2.5–3.0 kW	3.5–4.5 kW	5.0–6.0 kW

  • Can I operate multiple Outdoor Radiant heaters with one remote? >
    Yes, one remote can operate multiple Rinnai Outdoor Radiant heaters. This allows for convenient control of several units within the same area, provided they are within range and paired correctly. Refer to the operation manual for pairing instructions and remote range specifications.
  • Are the Outdoor Radiant heaters Wi-Fi compatible? >
    Yes, Rinnai Outdoor Radiant heater (ORHxxWF) models come with built-in Wi-Fi connectivity. Using the Tuya Smart App you can operate these heaters remotely via your smartphone or tablet.
    
    Click here to to download the relevant App for your product >
  • Can I control the temperature of my Outdoor Radiant heater? >
    Yes, the current range of Rinnai Outdoor Radiant heaters allows you to control the heat output. You can select from three power levels:
    
    

    • 33%
    • 66%
    • 100% of the rated power

    
    This gives you flexibility to adjust warmth based on your comfort and weather conditions.
    
    However, please note that these heaters cannot be thermostatically controlled – they do not automatically adjust based on ambient temperature.
  • Can I turn multiple Outdoor Radiant heaters on and off with an independent isolator switch? >
    No, Rinnai Outdoor Radiant heaters cannot be operated via an isolator switch alone. When power is first supplied to the heater, it enters ‘standby’ mode. To activate the heater, you must use the remote control. The isolator switch only controls power supply, not heater operation.
  • Can I use my Outdoor Radiant heater in enclosed spaces? >
    Yes, Rinnai Outdoor Radiant heaters can be used in enclosed or semi-enclosed areas, as long as the installation complies with the clearance and ventilation requirements outlined in the installation manual.
    
    These heaters are designed for use in open alfresco environments or large indoor areas with high ceilings.
    
    Always refer to the installation manual to confirm that your chosen location meets the necessary safety and performance criteria.
  • Are the Outdoor Radiant heaters weatherproof? >
    Yes, Rinnai Outdoor Radiant heaters are weatherproof and designed to withstand Australian outdoor conditions. They feature a high IP65 rating, which means they are protected against dust and low-pressure water jets from any direction.
    
    This makes them suitable for installation in covered outdoor areas, patios, balconies, and semi-exposed environments. However, for optimal performance and longevity, it’s recommended to install them in areas with some protection from direct rain and extreme weather.