Due to the Christmas period shutdown our online service booking will be unavailable from December 23rd until January the 4th 2016 If you require emergency hot water assistance please call 1800 000 340.

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Online Service Booking

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Domestic service only – For all tenanted properties, Real Estate bookings or Commercial service please call RINNAI 1300 555 545 or BRIVIS 1300 274 847



1st Care is a national service and installation network with technicians experienced and qualified on all Rinnai Group Products.

We use genuine parts and carry a range to suit the most common faults.

Complete the below form to book your service.

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    • We can request these times as a guide but we can't guarantee them

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    • Terms and Conditions



    • The residential metropolitan rates for Ducted Heating, Cooling and Refrigerate are $250.00 for the first 45 minutes of labor and $35.00 for each 15 minutes thereafter.

      NB: General Service of the above mentioned products will require 1 hour labour.

      All other products in the residential metropolitan areas will be $195.00 for the first 45 minutes of labor and $35.00 for each 15 minutes thereafter.

      If your area is classified as a regional, charges may vary. These charges can be confirmed when the technician contacts you to arrange the service call.

      Any parts and consumable items required will incur additional charges.

      Payment must be made upon completion of the job to the technician, unless our technician determines the fault to be within our warranty conditions. An additional surcharge of 1% will apply to any payments made by credit card.

      Should the fault NOT fall within our warranty coverage, you will be responsible for all costs, including the technicians labor, fees and any additional replacement parts.

      Your acceptance of these terms and conditions is required to proceed with the booking.