Due to the Christmas period shutdown our online service booking will be unavailable from December 23rd until January the 4th 2016 If you require emergency hot water assistance please call 1800 000 340.

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Online Service Booking

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Domestic service only – For tenanted properties, Real Estate bookings or Commercial service please call 1300555545



1st Care is a national service and installation network with technicians experienced and qualified on all Rinnai products.

We use genuine parts and carry a range to suit the most common faults.

Complete the below form to book your service.

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    • Product Details

    • We can request these times as a guide but we can't guarantee them

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    • Terms and Conditions

    • The residential metropolitan rates are $195.00 for the first 45 minutes of labour and $35.00 for each 15 minutes thereafter.

      If your area is classified as regional your charges may vary. You can confirm these charges when the technician contacts you to arrange the service call.

      If replacement parts are required they may be chargeable in addition to the technician's labour charges.

      All charges are payable by you to the technician upon completion of the job, unless our service technician finds the fault to be within our warranty conditions.

      Please note that if the fault does NOT fall within our warranty coverage, then you will be responsible for all of the technician's fees and charges, including the cost of any replacement parts.

      Be advised that if you are paying by credit card, a %1 additional surcharge will be added to your payment.

      Your acceptance of these terms and conditions is required for the booking to proceed.