Book A Service

* Before booking a call try troubleshooting.

Domestic service only – For all tenanted properties, Real Estate bookings or Commercial service please call RINNAI 1300 555 545 or BRIVIS 1300 274 847

1st Care is a national service and installation network with technicians experienced and qualified on all Rinnai Group Products.

We use genuine parts and carry a range to suit the most common faults.

Complete the below form to book your service.

Online Service Booking

Online Service

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Address Details

Product Details

We can request these times as a guide but we can't guarantee them

Payment

Terms and Conditions

The residential metropolitan rates for Ducted Heating and Evaporative Cooling is $285.00 for up to the first hour of labour and $35.00 for each 15 minutes thereafter.
Refrigeration servicing is $300.00 for up to the first hour of labour and $45.00 for each 15 minutes thereafter.

All other products in the residential metropolitan areas will be $195.00 for up to the first 45 minutes of labour and $35.00 for each 15 minutes thereafter.

If your area is classified as a regional, charges may vary. These charges can be confirmed when the technician contacts you to arrange the service call.

Any parts and consumable items required will incur additional charges and should the technician require a second man further charges may apply.
Payment must be made upon completion of the job to the technician, unless our technician determines the fault to be within our warranty conditions. An additional surcharge of 1% will apply to any payments made by credit card.

Should the fault NOT fall within our warranty coverage, you will be responsible for all costs, including the technicians labour, fees and any additional replacement parts.

Your acceptance of these terms and conditions is required to proceed with the booking.