The NSW Energy Savings Scheme (ESS) is a New South Wales Government initiative designed to help households and businesses reduce greenhouse gas emissions and lower energy costs.
What is the Energy Savings Scheme (ESS)?
The NSW Energy Saving Scheme (ESS) is a program developed by the NSW Government to help reduce energy use and greenhouse gas emissions.
The ESS provides financial incentives to households and businesses for installing energy-efficient air conditioners, giving your customers savings on the installation and running costs.
Key Participants
Government Departments: Oversee the scheme and set regulations.
Accredited Certificate Providers (ACPs): Verify installations, calculate energy savings, and handle incentives.
Dealers and Wholesalers: Sell eligible models that qualify for rebates.
Installers: Install energy-efficient systems and provide necessary documentation.
Homeowners and Business Owners: Benefit from discounts and energy savings.

Who Benefits and How?
Rinnai Dealers and Wholesalers
Boost sales by offering products eligible for the scheme’s incentives, enhancing customer appeal.Households
Save on energy bills with rebatesfor efficient appliances and enjoy a comfortable home year-round.
Businesses
Lower operational costs by upgrading to energy-efficient equipment with financial incentives.
The ESS Process Explained
Below, we have outlined the process and potential savings for customers that you as a Rinnai Dealer can use during sales consultations.
The aim of the ESS is to reduce electricity and gas costs and consumption in New South Wales. Customers who successfully install energy-saving air conditioners can claim financial incentives, known as Energy Savings Certificates (ESCs). These ESCs can be converted into payments, such as upfront discounts on installations.
Step-by-Step ESS Process
Step 1. Product Sales (Dealer/Wholesaler)
Dealers can highlight the benefits of energy-efficient Rinnai products and the ESS financial incentives during the sales process.
Step 2. Book Installation (Customer)
The customer books a qualified installer to set up the energy-efficient Rinnai product and is informed about the upfront discount they receive under the ESS by the installer.
Step 3. Documentation & Claim Submissions (Installer)
The installer collects proof of purchase, installation details, and other required documents, then submits them to an ACP for verification.
Step 4. Compliance Check (ACP)
The ACP reviews the documentation and ensures compliance with ESS standards. The ACP then submits the verified claim to the scheme regulators.
Step 5. Incentive Payment (ACP/Regulators)
Approval (Regulators): Scheme regulators review and approve the claim, providing the ACP with the Energy Saving Certificate (ESC).
Conversion to Cash (ACP): The ACP converts the approved ESC into cash.
Payment Transfer (ACP): The ACP transfers the incentive payment to the installer, covering the upfront discount given to the customer.
Eligible Rinnai Products and VEEC Values
Rinnai has several products eligible under the ESS.
Contact a participating Rinnai dealer or Accredited Person for confirmation.
Download the Rinnai ESS guide for more information and a list of Rinnai products.
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