Hot Water
Comfortable, reliable hot water for Australian homes.
Learn moreAbout Rinnai Australia
Creating a healthier way of living
Our company
For over 50 years, Rinnai has been a trusted name in Australia, providing comfort and reliability. Operating in 20 countries, we bring global expertise to tailor solutions to the Australian lifestyle. As leaders in hot water, heating, and air conditioning, our suite of brands, including Rinnai, Brivis, APAC, and Polo, delivers high-quality products.
Rinnai Australia Pty Ltd, a subsidiary of Rinnai Japan Corporation, sources products locally and from Rinnai’s 40+ global manufacturing facilities. Our offerings encompass hot water (electronic gas, electric, solar, and heat pump technologies), heating and air conditioning systems (static gas heating, gas space heating, reverse cycle air conditioning). With iconic products like Rinnai Infinity B and others, we’ve become household names in Australia and diverse export markets.
Together, we are creating a healthier way of living.
Our Vision
Our vision is to be market leaders in the provision of innovative products and services within synergistic business arenas, to meet the growing demand for value based products, environmental sustainability and renewable energy efficiency.
Corporate information
Read more about our corporate information here. Read more
MTec – Technology and Innovation
Rinnai Australia’s national state-of-the-art manufacturing facilities are supported by a large sales and distribution network.
A centre of excellence
The Australian business has become a centre of excellence in specific technologies for the Rinnai Corporation globally, and engages R&D and product development activity on behalf of Rinnai subsidiaries across the world.
Today, Rinnai have grown to become one of Australia’s leading industry suppliers and innovators of hot water, heating, air conditioning and commercial equipment as well as a trusted household name synonymous with reliability and quality.
1st Care Service
Established in 2007, 1st Care specialises in top-tier service, installation, and maintenance of domestic and commercial appliances, covering gas, electric, refrigerated, and evaporative solutions.
National service coverage
With a national network of 300+ accredited technicians and installers, we ensure fast and knowledgeable service whenever you need it.
Our dedicated Quality Support Teams and after-hours emergency hot water service extend this coverage to all major cities and regional centers.
Trusted by major utility, distribution, and manufacturing companies, our mission is to inspire our people, customers, and community with total comfort solutions. We achieve this through innovation, quality products, and superior service throughout the product life cycle.
Trusted Specialist Network
The Rinnai Trusted Specialist Network is an exclusive Supplier Network that Rinnai has created to support Rinnai Suppliers nationally.
Our shared goals
Provide a platform for a successful business relationship between Rinnai and Suppliers
Combine our resources to increase the strengths of your business and our mutual success
Increase Rinnai’s brand value in the specialist market place
Improve the end-customer experience and satisfaction
National Customer Administration
The Rinnai National Customer Administration department (NCA) provides a vast range of support to service all of our customers’ needs, providing guidance during the purchase period and ongoing support after the installation of all Rinnai products.
Need help?
For further information call 1300 555 545.
Support and supplier information
Looking for support or the right place to buy? We can help you take the next step.
