Why Rinnai?

For over 40 years, Rinnai has provided Australians the comfort, convenience and reliability of our appliances. Our innovative products are designed with the environment in mind, with low emission technology and high efficiencies, as well as a host of other great features.

Where to buy?

You can use the store locator on our website to find your closest store.

How do I claim on warranty?

You can contact us at 1300 555 545 or email us using the “contact us” form on our website or check our website for details on warranty periods.

How do I contact Rinnai?

You can contact us at 1300 555 545 or email us using the “contact us” form on our website.

Where can I find prices for Rinnai’s heaters?

Simply ring your closest store listed on our store locator to enquire.

What heater would suit my needs?
What’s the difference between portable gas heaters and flued space heaters?

Portable gas heaters range from from simple, robust radiants, to the super-economical, technologically advanced convectors. They require no installation and can be stored away when not in use. Flued space heaters comprise of Energysavers®, gas flued heaters and gas log fires. They require a flue in the installation, are designed to be fitted into an existing fireplace (for gas flued heaters and gas log fires), and are an ideal way to warm living areas while creating an attractive feature for your home.

What flueing is required?

Please refer to the flue installation manual available as a download on the relevant product pages.

What warranty is offered on the heaters?

You can refer to the heating flyers or brochures for details on warranty details for specific models.

What does the energy Star rating mean?

Generally, the more stars, the higher the energy Star rating, the more energy efficient the product is.

Do the heaters have fans?

Generally, most Rinnai gas heaters do have fans to aid in quick distribution of heat within the room. However, the Rinnai electric panel heaters do not have fans and instead use natural convection to spread the warmth evenly across the room.

Do the heaters have timers or remotes?

Most Rinnai heaters do come with intelligent timers as a standard. However, remote controls are optional with some heaters.

Can existing flueing be used for replacement installations?

This depends on a number of factors, including the type of appliance, the type of installation and the condition of the existing flue system.  In some cases the existing flue system can be used, in other cases this will not be appropriate.  This is best assessed on site by a 1st Care service technician, 134373 or your licensed gasfitter.

Where can I find prices for Rinnai’s gas clothes dryers?

Simply ring your closest store listed on our store locator to enquire.

Are spare parts available on BBQs?

Yes. Selected spare parts are available.

You can contact Rinnai at 1300 555 545 to enquire and/or order accordingly.

No Hot Water?

Continuous Flow

  • If Controllers are fitted (Are they turned on?)
  • Is there power to the unit? (check by plugging in a hairdryer or radio etc. into the power point that the continuous flow system uses)
  • Is there power to the home? (Check lights, appliances, street lighting and main fuse box for tripped fuses)
  • Has there been a storm or high winds? (Try turning off power, unplug power lead, wait 60 secs, reconnect and turn on, retry). May have blown the internal fuse or damaged surge protector?
  • Is there gas getting to the unit? (If applicable, check LPG bottle. Check stop valves to the appliance and to the property. If available, check other gas appliances in the home)
  • Check if fault with water heater (fault code displayed on the case of some models or on controller, if applicable.)

 Electric Storage

  • Is there power to the home? (Check lights appliances, street lighting and main fuse box for tripped fuses)
  • Has the hot water capacity of the unit been depleted? (If peak electricity, wait 1-2 hours and test for hot water. If off-peak, wait until morning and test for hot water)

 Gas Storage

  • Has there been a storm or high winds? (Check the pilot light is lit, reignite if necessary)
  • Is there gas getting to the unit? (If applicable, check LPG bottle. Check stop valves to the appliance and to the property. If available, check other gas appliances in the home)
  • Has the hot water capacity of the unit been depleted? (Wait 1 hour and test for hot water)

All hot water

  • Inlet water filter (strainer) blocked?
Hot water cuts out or Temperature fluctuates during operation?

Continuous Flow

  • Try increasing the flow of hot water at the outlet before adding cold if necessary

 All hot water

  • Check the Inlet water filter (strainer) for restrictions.
  • Are any other person(s) or appliances using hot water? (Pause dishwashers, washing machines or check use of other water outlets in the home “hot or cold”)
Desired Temperature not delivered?

Continuous Flow

  • Has controller transfer button been pressed?

Tank based hot water systems

  • Check the Inlet water filter (strainer) for restrictions.

 All hot water

  • If tempering valve is installed it may require adjustment by installer.
  • Check tap operation (may be faulty)
  • Check the Inlet water filter (strainer) for restrictions.
Time to receive hot water at outlet is excessive

Long pipe work lengths can cool overnight (consider a Smartstart Continuous Flow appliance or a small auxiliary electric tank to affected outlets)

Error codes

Refer to operating manual for description of various fault codes or call Rinnai Customer service for assistance 1300 555 545

Safety valve dripping

This is normal during the heating cycle, but not constantly. Contact your plumber or Rinnai Customer service for assistance 1300 555 545

Excessive gas or electricity bills?
  • Hot water leak (Call your plumber)
  • High hot water use (consider installation of low water usage taps and shower roses, take shorter showers, wash clothes on cold cycle)
  • Electric boost not set up for off peak tariff (if applicable)
  • System may require maintenance (Call your plumber or Rinnai Customer service 1300 555 545).
  • Consider an upgrade to a higher efficiency model
Which hot water system suits my needs?

You can use Rinnai’s hot water selector listed on this website to help you in your selection.